pkluak's Privacy Policy

1 Purpose of This Policy

pkluak ("we", "our") operates a safe and transparent online betting and casino service for users in Bangladesh. This privacy policy explains what personal information we collect when you use the pkluak website or application, how that information is used, who it may be shared with, and what steps we take to protect it.

By registering an account or using our services on the pkluak platform, you accept the terms of this privacy policy. This policy forms part of our Terms and Conditions.

2 What Information We Collect

pkluak collects personal information from three main sources:

a) Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID (NID) or passport number (for identity verification)
• Address and postal code
• Payment details such as your bKash, Nagad, Rocket, or Upay number
• Bank account details (applicable for withdrawals)

b) Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Session duration, pages visited, and click patterns
• Information collected through cookies and tracking technologies
• Login time, location, and device history

c) Information Received from Third Parties

• Information from identity verification service providers
• Risk assessment data from fraud prevention services
• Transaction verification data from payment processors

3 Why We Use the Information We Collect

pkluak uses your information only for the following legitimate purposes:

1. Account registration and identity verification: To confirm that you are at least 21 years old and to verify your identity for account security.
2. Service delivery and operations: To process deposits, withdrawals, bonuses, and the smooth running of gaming services.
3. Customer support: To help resolve your issues via live chat or email.
4. Security and fraud prevention: To detect suspicious activity and keep your account secure.
5. Financial transaction processing: To complete secure transactions via bKash, Nagad, Rocket, Upay, or bank transfer.
6. Legal compliance: To comply with applicable laws, regulations, and regulatory authority directives.
7. Service improvement: To improve user experience and enhance platform functionality.
8. Responsible gaming: To monitor your gaming behaviour and provide support where needed. Visit our Responsible Gaming page to learn more.

4 When Information Is Shared

pkluak believes in strict confidentiality. However, your information may be shared with others in the following limited circumstances:

a) Service Partners

Payment processors (bKash, Nagad, Rocket, Upay), identity verification, and fraud prevention service providers receive only the information needed to perform their specific tasks and are required to follow our privacy standards.

b) Legal Requirements

pkluak may be required to disclose information in response to a court order, a lawful request from law enforcement, or as required by applicable law. In such cases we provide only the specific information requested.

c) Business Transfers

In the event of a business merger or acquisition, user information may be transferred, but the new owner will be required to comply with this privacy policy.

5 Use of Cookies

The pkluak website uses cookies and similar tracking technologies to keep the site functioning properly and to improve user experience.

Types of Cookies We Use

• Essential cookies: These are necessary to maintain login sessions and keep core services running. They cannot be disabled.
• Functional cookies: To remember your preferred language, display settings, and other personalised preferences.
• Analytics cookies: To gather statistics that help us understand which parts of the site are used most.
• Security cookies: To detect fraudulent activity and keep your account secure.

You can reject non-essential cookies by changing your browser settings, though some site features may become limited as a result.

6 How Your Information Is Kept Secure

pkluak applies industry-standard technical and organisational security measures to protect your personal and financial information:

• SSL encryption: All our web traffic is encrypted using SSL/TLS technology, keeping data transmitted between your browser and our servers fully secure.
• Data encryption: Stored personal and financial information is protected with strong encryption.
• Access controls: Access to your information is restricted to authorised personnel only, who are bound by confidentiality agreements.
• Security audits: Regular security assessments and vulnerability tests are conducted.
• Two-factor authentication: An additional verification layer is available to further protect your account.

7 How Long We Keep Your Information

pkluak retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• All information is retained while your account remains active.
• After an account is closed or becomes inactive, certain information is kept for a defined period as required by law.
• Transaction-related information may be retained for a longer period in accordance with financial regulations.
• Once the defined period ends, information is securely deleted or anonymised.

8 Your Rights Regarding Personal Information

As a pkluak user, you have the following rights regarding your personal information:

1. Right of access: You have the right to request details of what information we hold about you.
2. Right to correction: You can request that inaccurate or incomplete information be corrected.
3. Right to deletion: You can request that your information be deleted in certain circumstances, though this may not be possible in full where legal obligations apply.
4. Right to object: You have the right to object to the processing of your information for specific purposes.
5. Opt out of marketing communications: You can unsubscribe from promotional emails or messages at any time.

To exercise these rights, contact us via live chat or email:

9 Information Relating to Persons Under 21

pkluak is an adults-only platform and provides services only to those aged 21 and above. We do not knowingly collect any personal information from minors.

Age is verified during the registration process. If we become aware that a person under the age of 21 has created an account, that account will be suspended immediately and the associated information will be deleted.

Visit our Responsible Gaming page to learn more about responsible gaming.

10 International Data Transfer Policy

pkluak may use servers and service partners outside Bangladesh. In such cases your information may be processed in various countries.

Regardless of where your information is processed, we ensure that the protection standards set out in this privacy policy are maintained and that appropriate contractual safeguards are in place.

11 Changes to This Privacy Policy

pkluak may update this privacy policy from time to time. Changes may result from service improvements, legal changes, or the adoption of new technologies.

For significant changes, we will send a notification to your registered email address or clearly announce the change on the site. Continued use of the platform after any change means you have accepted the updated policy.

We recommend checking this page regularly.

12 Contact Us

If you have any questions, comments, or complaints about this privacy policy, or if you wish to exercise any rights relating to your information, please contact us:

• Live chat: Support available in Bengali 24/7
• Email: [email protected]
• Hours: 24 hours a day, 7 days a week (BST, UTC+6)

Our team generally responds as quickly as possible after being contacted. Any privacy-related concerns you have are important to us.